Refund policy

 

At Lovely Extensions XO, we value the hygienic nature of our products and strive to meet the expectations from our customers. In line with this commitment, we would like to inform you about our return policy:

 

Due to the nature of our products, and for hygiene and quality control reasons, we do not accept returns for unwanted items, used items, or items that have been altered. We also do not offer exchanges.

Returns are only accepted when:
    •    The incorrect item was received
    •    A verified manufacturing defect exists

To qualify items must be:

·      Unused

·      Unworn

·      Unaltered

·      In original packaging

·      With all tags, ties, bands, and labels fully attaches

·      Returned in same condition in which they were received

 

If the security seal, zip tie, band, tag, or packaging has been removed or disturbed, the item will not be eligible for exchange.

Claim must be submitted within 3 days of delivery

 

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact info@lovelyextensionsxo.com within 48 hours of delivery.

Please include:

·       your order number

·       photos of the item

·       photos of the packaging

·       a brief description of the issue

 

Claims submitted after this timeframe may not be accepted.

 

We reserve the right to deny refund or return requests if we believe the request is unreasonable or if the product does not meet our return policy criteria.

 

If you have any questions or concerns about our return policy, please contact us at info@lovelyextensionsxo.com

 

By making a purchase with us, you agree to abide by our return policy. We appreciate your understanding and cooperation. Thank you for choosing us as your hair vendor.